You may be thinking, “hey, I can get this stuff cheaper online”. But, there are a few problems with buying important bathroom plumbing gear online and un-seen. When buy on line you can’t see it in person and the fitting might be much smaller or bigger then you though or might not be what you imagined. Most of the time the online retailer is just a middle-man that doesn’t hold stock and you might be waiting weeks on end for the part, possible delaying your renovation and ruining your arrangements with trades. After all, they didn’t give you any guarantees on delivery time. Also, getting a refund from an online company or getting them to handle a warranty call, can be virtually impossible. It is way to easy for them to hide.
We are still owed over $1000.00 from a company called Angel Touch Bathrooms and have done everything to try and get our money back. The biggest problem is their business is interstate and makes taking them to court problematic. You can see my review/warning on “Productreview.com.au” along with a few other like this:
“Please please do not use this company I repeat do not use this company. All the existing reviews are spot on they made our home building experience hell. Our home was pushed back 4 months later due to this company and all there excuses and lies. We have now been in our home 3 months and there products are rusting!! Never use them or you will regret it!! And don’t even waste your time trying to call them!! We only got our items after threatening leagal action.. 0/10 I give them.” Rosie
“This company seriously needs to be reviewed by the ACCC and have its doors closed for good, they deal in dodgy products that advertise well but don’t last the distance. Bought most of my bathroom accessories from this crappy store and most of them are either beginning to rust or not durable quality. Shame on you for cheating honest Australians” Ron Moham
Buying online is a big risk with a small reward. Is it really worth the risk to try and pinch a few bucks? If one thing goes wrong then it will cost you a lot more then you bargain for. The smart thing to do is get expert , honest advice on what to choose and what will and won’t work.
We don’t do renovations with owners that insist on buying their own tap ware online. This is because there are too many variables that can go wrong and we could end up getting the blame.
We want every bathroom we renovate to run 100% smoothly without any complications and last for many years to come.
And if you buying online for a discount, we have you covered here with a 10% discount off RRP!
Benifets of buying tapware with us:
-Automatic 10% discount
-Expert help and guidance
-You can view a huge range in-store
-All our tapware comes with a 15 year guarantee
-Stock is local and if not only takes a maximum of 2 weeks
-We have all the accessories to match
-We know our tapware works perfectly in WA
-We know it lasts becase we have been using Phoenix for years.
Negatives for buying online:
-You are spending a heap of money for something that you can’t see
-You may buy the wrong part
-You may not be able to return it for a refund and if you do there will be postage and delays involved.
-It will be hard making a possible warranty call
-You get no help and advice
-It may be on back-order and take weeks to come
If you are absolutely set on buying online make sure you buy with some kind of protection, like PayPal and do your homework on the company to see if anyone else has made complaints.